Exchanges & Returns
Exchanges
We’re sure you’ll be happy with your ALNUS DESIGN purchase but we all change our minds, if you do please read through the information below. As always our customer experience team are only an email away! So any questions you have please email : info@alnusdesign.com
Upon receiving your item for exchange we will inspect the items, if it complies with our standards stated above we will then process the order and despatch the new item(s) within 1-3 working days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size or colour desired being out of stock or item not passing inspection, we will immediately notify you by email.
Returns Address
Please send all exchanges and returns to the below address, ensuring you include a returns form or sufficient information to process a return/exchange.
Returns
For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. Please allow any refund, time to show up in your account or on your card.
30 Day Return Policy
If you are for any reason unhappy with your goods we will happily issue a replacement or refund providing they are returned within 30 days of receipt of your order. We highly recommend you to return your item complete with all original tags and original box. If not, please kindly send us an e-mail and we will help you.
We strongly encourage our customers to contact us for the instructions before they return their items.
If an item/order is returned to ALNUS DESIGN outside of the 30-day return period we will issue the customer a Gift Card for the due amount.
If your return does not meet this criteria this policy will not apply.
Missed Parcels
If you are for any reason unhappy with your goods we will happily issue a replacement or refund providing they are returned within 30 days of receipt of your order. We highly recommend you to return your item complete with all original tags and original box. If not, please kindly send us an e-mail and we will help you.
We strongly encourage our customers to contact us for the instructions before they return their items.
If an item/order is returned to ALNUS DESIGN outside of the 30-day return period we will issue the customer a Gift Card for the due amount.
If your return does not meet this criteria this policy will not apply.
Undelivered Items
Once your parcel leaves our warehouse it is the carrier’s responsibility to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes. We will always do our best to help this process along when contacted by the customer via info@alnusdesign.com
For all European and International orders, if your parcel is undelivered outside of the ETA time please contact info@alnusdesign.com
Please allow 10 days after the ETA time before requesting any form of re-delivery or refund. ALNUS DESIGN will always do our best to locate and update you on our delivery if needed.